"Natalie Vernon was trying to enjoy a holiday in Tasmania last October when she received a call from her distressed daughter, informing her Mrs Vernon’s son was threatening to kill himself.
Liam*, aged 28, has autism, developmental delay, schizophrenia and post-traumatic stress disorder, and lives full-time in disability-supported group accommodation.
His care is managed by LiveBetter Community Services, formerly CareWest, which is the largest National Disability Income Scheme (NDIS) provider in rural NSW.
Mrs Vernon was horrified when, during panicked calls to Liam’s carers that continued throughout the evening, it became clear the staff looking after him didn’t know how to respond.
“They didn’t know what to do ... I said give him a valium. PRN him,” she said, describing a medical treatment administered on a needs basis. “If it doesn’t work, he needs to be admitted. If you can’t manage him, you must take him to hospital."Read the full story here - 'It's a horror story': Carers, family speak out on NDIS regional care
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