Tuesday, 8 May 2018

Make Your Retirement Village Complaint Count

Making your Complaint Count

Workshop for Residents of Retirement Villages

Time - 2 PM to 4 PM

When - Monday 14 May 2018

Where - Hayden Raysmith Room Ross House, 247 Flinders Lane Melbourne

From 30th April 2018, residents in dispute with other residents or with their village manager may seek mediation from the independent Disputes Settlement Centre of Victoria. The service is free.

Consumer Action Law Centre, Residents of Retirement VillagesVictoria, Housing for the Aged Action Group and Council on theAgeing, are holding the workshop to help residents lodge a complaint and make the most of the mediation session.

Complaint statistics drive change. By taking a complaint to mediation, you are also making sure the Government knows the issues that concern retirement village residents.

RSVP to www.oldertenants.org.au/makingyourcomplaintcount or phone the Seniors Information Service on 1300 13 50 90 Monday to Friday 9:30am – 1pm. Booking is essential.

Make Your Retirement Village Complaint Count


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Function of Government

The role of government is to create an environment for commerce to function whilst at the same time protecting retirees and particularly vulnerable retirees from both financial and emotional harm emanating from that function.

The Victorian Retirement Villages Act 1986 provides the environment for commerce to function but fails to fully protect retirees from financial and emotional harm as a result of it.

The Victorian legislative definition of a retirement village in demanding the payment of an 'in-going' amount without the transfer of property ownership is a major contributor to that financial and emotional harm suffered by retirees.


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